Privacy Policy

We are committed to protecting your data and privacy to the highest security standards.

Our Privacy Policy

Taraf Real Estate Marketing — also referred to as “Taraf” or “we” — is committed to a privacy policy that respects the confidentiality of your personal information and complies with applicable data-protection laws, allowing visitors to use our website without having to disclose their personal identity. This privacy statement explains how we collect your data, how we use it, and the measures we take to protect it. We are keen to enable you to make sound decisions based on transparent and accurate information, which is why we emphasize the importance of reading the following about how we handle your personal data.

Consent and Acceptance

Your use of this website constitutes implied consent to the terms and conditions set out in Taraf’s privacy policy. If you do not agree to this policy, please refrain from using the website. Your continued browsing and use is understood as your acceptance of and commitment to the applicable privacy policy.

Personally Identifiable Information

Taraf specifies the personal data required from clients and the reasons behind requesting it in cases where clients are asked to provide it, such as registering email addresses and mobile numbers, for the purpose of sending periodic announcements featuring the company’s latest products and updates. Information you provide through our contact forms is not stored in the website’s databases; it is used solely to respond to your inquiries and process your service requests.

How We Keep Information Confidential

The confidentiality of our clients’ information is one of our top priorities. We do everything in our power to ensure your personal information is transmitted securely through protective barriers. The company works to protect its users’ data and safeguard the confidentiality of their personal information, exerting every effort in line with the standards adopted in this field. As is well known, “absolute total security” does not exist on the internet; nevertheless, we are committed to taking every possible measure to protect your data.

Who Will Use This Information?

Taraf adheres to a strict privacy policy that ensures personal information provided by clients — information that identifies them personally — is not disclosed, except with their explicit written consent. Exceptions apply in the exceptional cases required by law, where disclosure in such circumstances is a legal obligation when necessary.

Getting in Touch

For official communication, you can send a message via email info@taraf-estate.com or call +966920035352.

Mobile App

Taraf Mobile App Privacy Policy

This section applies to the Taraf mobile app (package com.wareef.taraf) published by Taraf Real Estate on Google Play and the App Store.

1

Data we collect

a. Account data

name, mobile number, email, and the units/contracts linked to your account.

b. Location (precise and approximate)

Customers

the app accesses your location only when you tap the location/map option while submitting a maintenance request, a maintenance-contract request, or a service address. It is used to identify where the service will be performed and to dispatch the technician/supervisor. This permission is optional — you can pick the location manually on the map or choose a registered unit instead. Customer location is not collected in the background.

Supervisors/technicians (company staff accounts only)

after the supervisor accepts an in-app disclosure, and while they have an accepted service task/visit, the app collects location during the task through a foreground service with a persistent notification shown for the whole tracking period (it continues if the app is minimized while that notification is shown). The app does not request the background location permission (ACCESS_BACKGROUND_LOCATION). Purpose: tracking the supervisor’s route while performing the service, updating the request status for the customer in real time, and documenting visits. Tracking stops when the task ends or the user logs out, and is never enabled for customer accounts.

c. Photos and files

photos you take with the camera or pick from your gallery to attach to a maintenance request, and work photos/invoices uploaded by the technician on your request.

d. Requests and payments

maintenance request details, appointments, ratings, invoices and payment status. Electronic payments are processed by certified payment providers (e.g. Apple Pay); the app does not store card data.

e. Device & notifications

Firebase Cloud Messaging token for request status notifications, and the app version number for update checks.

2

How we use data

Only to provide the app’s services: account, units and contracts management; receiving and fulfilling maintenance requests; dispatching the technician to the correct location; notifications; invoicing and payment confirmation; and service quality. We do not use location or any other data for advertising, and we do not sell it.

3

Sharing

We share your data only with:

  • The company’s maintenance team, technicians and supervisors assigned to your request.
  • Technical service providers processing data on our behalf under confidentiality obligations (hosting/CRM, Google Firebase, payment providers).
  • Authorities where legally required.
4

Security

Data is transmitted over encrypted connections (HTTPS) and stored on access-controlled servers.

5

Retention

Account and request data are kept while your account is active and as required by accounting/legal obligations, then deleted or anonymized. Supervisor location-tracking data is kept to document visits and deleted periodically.

6

Your rights & deletion

  • You can revoke location, camera or notification permissions anytime in your device settings.

You can request a copy, correction, or deletion of your account and its data by emailing info@taraf-estate.com from your registered email/phone; we will process it within 30 days, except data we must retain by law.

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